By virtue of the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, regarding the resolution of online disputes in consumer matters, HOTEL PUERTO SHERRY informs you that, in In the event of a dispute, Users residing in the European Union may go to the "Online Conflict Resolution Platform" developed by the European Commission, in order to try to resolve out of court any dispute arising from the provision of services by PUERTO SHERRY HOTEL. To access the "Online Conflict Resolution Platform" you can do so through the following link: http://ec.europa.eu/consumers/odr/